We currently ship within the United Kingdom only. We are looking to ship internationally in the near future.
Orders are dispatched Monday to Friday using Royal Mail Tracked or FedEx UK heavy or items over 1m. Orders are usually dispatched within 24 hours if ordered Monday to Friday.
Delivery times:
• Standard delivery: 2–4 working days
• Express delivery (if selected): 1–2 working days
Shipping costs:
• Free UK shipping on orders over £50
• Standard UK shipping rates are shown at checkout
Surcharges will apply to heavy items over 20kg, items over 1m or if ordering from the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Scilly Isles and Isle of Man.
If you haven’t received your parcel after 7 days, please contact our customer services team.
Can I change my order?
We can cancel your order if it has not been processed but we cannot amend it once it has been shipped.
I have received an incorrect item or item is damaged. What do I do?
In the unlikely event of this happening, please contact us immediately so we can fix the issue. Please email info@gogrow.co.uk.
How are items packaged?
We take extra care to ensure your goods arrive is perfect condition. Parcels are wrapped in discreet and secure packaging.